Effective Date: 24-06-2025
Welcome to Griva’s Kitchen! By accessing or using our website (https://grivakitchen.com.au), you agree to the following Terms and Conditions. Please read them carefully before using our services.
1. Introduction
This website is operated by Griva’s Kitchen – Griva’s Kitchen. Throughout the site, the terms “we,” “us,” and “our” refer to Griva’s Kitchen. By using our website and purchasing our products, you agree to be bound by the following terms.
2. Products and Services
We sell:
- South Asian snacks and sweets
- Gift Box food products
- Subscription-based snack boxes
All products are subject to availability. We reserve the right to discontinue or change products and pricing without prior notice.
3. Orders & Payments
- All orders must be paid in full at checkout via our secure payment gateways.
- Prices are in AUD and include GST where applicable.
- Once an order is placed, you will receive an email confirmation.
- We reserve the right to cancel any order for reasons including but not limited to suspected fraud or item unavailability.
4. Shipping & Delivery
- We deliver across Australia.
- Delivery times may vary based on your location and order volume.
- Griva’s Kitchen is not liable for delays caused by courier services or unforeseen circumstances.
5. Refunds & Returns
- Due to the perishable nature of food products, we do not accept returns.
- If your order arrives damaged or incorrect, please contact us within 3 days with photo evidence at [Insert Email].
- Refunds or replacements will be issued at our discretion.
6. Subscriptions
- Subscription boxes are billed on a recurring basis (weekly/monthly as selected).
- You may cancel your subscription at any time through your account or by contacting us.
- Cancellations must be made at least 48 hours before the next billing cycle.
7. User Accounts
- You may create an account to track orders and simplify reordering.
- You are responsible for maintaining the confidentiality of your login details.
- We reserve the right to suspend or terminate accounts that breach our terms.
8. Privacy Policy
Our Privacy Policy explains how we collect and use your personal information. By using our website, you consent to our data practices.
9. Intellectual Property
All content on this website, including text, images, and logos, is the property of Griva’s Kitchen and may not be used or reproduced without our written consent.
10. Governing Law
These terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved under Australian jurisdiction.
11. Contact Information
For questions about these Terms and Conditions, contact:
Griva’s Kitchen
Unit 4 / 9 Lyn Parade, Prestons NSW 2170
Phone: 0498 124 265 / 0404 002 195
Email: admin@grivakitchen.com.au
